What types of youth cricket equipment do you sell?
We offer a wide range of youth cricket equipment, including bats, balls, gloves, pads, helmets, and training aids. Our products are specially designed for young cricketers to help them develop their skills and enjoy the game.
Are your products suitable for beginners?
Absolutely! Our youth cricket equipment is perfect for beginners who are just starting their cricket journey. We have carefully selected products that are easy to use, comfortable, and provide the necessary protection for young players.
Can I find equipment endorsed by professional cricketers?
Yes, you can! We are proud to offer equipment endorsed by top cricketers, including England Captain Joe Root and Glamorgan Cricketer Billy Root. These products have been tested and approved by professionals, ensuring their quality and performance.
How do I choose the right size for my child?
Choosing the right size is important to ensure comfort and safety. We provide detailed size guides for each product to help you make the right decision. If you're still unsure, feel free to reach out to our customer support team for personalised assistance.
What is your return policy?
We are able to organise a hassle-free courier return of your item, free of charge. In the link below, you can create your return and drop off the item at your local DHL drop shop.
Drop Shop Portal - Click Here.
If you would prefer a weekday courier collection, please email our customer service team with your mobile number and preferred collection date.
Once we have received your return, we will aim to process your refund or replacement within 10 working days.
Where will my refund go?
All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open.
How long does shipping take?
We aim to have your order delivered within 3 to 5 working days.
We recommend checking the following for an order status update:
- Track your order
- Check the estimated delivery date
- You’ll find this date in your Order Confirmation email or by checking 'My Orders' in your Shop account. Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
- I'm still waiting for my order
- Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!
- If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the buyer.
Can I cancel or change my order?
We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method. You can cancel your order 60 minutes after completing your order.
What should I do if my item is faulty?
If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Damaged or Defective’ when selecting a reason for your return.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.
What should I do if my item is incorrect?
If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return.
Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.
I'm missing an item from my order, what do I do?
We're sorry if there's an item missing from your order. Here’s what could’ve happened:
We may have sent your items in separate parcels. You can see if your items are in more than one parcel in 'Orders' in your Shop account.
The item you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.
How can I contact your customer support team?
You can reach our customer support team by emailing us at enquiries@r66t.co.uk or by calling 01143951818. We're here to assist you with any questions, concerns, or assistance you may need.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you're interested in purchasing a large quantity of youth cricket equipment, please contact our sales team at enquiries@r66t.co.uk to discuss pricing and availability.